Frequently Asked Questions

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  • Q. Is Window Cleaner Pro LITE included in the price?
  • A. Yes, it is bundled in with Window Cleaner Pro.
  • Q. How will WCP help me better than the software I use at the moment?
  • A. Without knowing what you are currently using it is hard to say but Window Cleaner Pro has excellent round, debt and time management capabilities.
  • Q. How do I know if it will work in my business?
  • A. You can download a free 45 day no commitment free trial by clicking here.
  • Q. I'm not very good on a computer, how easy is it to use?
  • A. It has been designed for ease of use, the screens, buttons and menus are all familiar styling and the program is very logical and easy to follow.
  • Q. Can I print debt lists off?
  • A. Yes, you can choose to print of your entire debt list or filter by round. You can also configure multiple debt lists and print them off individually.
  • Q. I've purchased software before and been disappointed, how do i know WCP will be different?
  • A. We offer a 45 day free trial of the full WCP software so you can see how it fits your business, we also offer a full refund within 90 days of purchase date if you have any issues regarding WCP if we are unable to solve these issues within a reasonable timescale.
  • Q. What technical support do I get if I use WCP?
  • A. Your 1st month is totally free, from then on you can have a Basic Support package at no cost, however our Premium Support package is widely used and highly recommended by our customers. Full details can be found by clicking here.
  • Q. I am based in the United States, it looks a useful program but I'll be wasting my $ if it doesn't relate to my business?
  • A. All relevant options are user-definable - Currency, Tax rates, Cleaning Frequencies etc. so no, you wouldn't be wasting your money. In fact we already have some US based clients who rely on WCP and we also have a US based sales representative to ensure a 'local' point of contact.
  • Q. Will I lose my data if I upgrade from a trial to a full version?
  • A. No, once you purchase your full or monthly license all we do is update your license at our end. You then simply click the 'Refresh' button on the license window and the software updates the license for you. You will not loose any of your data.
  • Q. Can I transfer customer records from my current software application?
  • A. Yes, we are able to convert data from most currently used software providing it has the ability to export the data. Our IT department will assist with any data conversion if required.
  • Q. Can WCP handle multiple employee rounds as I have 4 employees and myself out every day?
  • A. Yes, it is designed for use with single operatives or multiple users.
  • Q. How can I ensure my data is safe, it is important as it is my business?
  • A. You can either back it up yourself (the program will automatically ask you to ensure a back up when you use it) or we have our own secure Internet BackUp facility using military grade data encryption for total security.
  • Q. Will it create more work for me?
  • A. No, in fact it will reduce your workload as it automates many time consuming tasks so leaves you free to expand your business or just relax a little more!
  • Q. How will I know if it has had an effect on my business?
  • A. Apart from seeing your turnover grow you can also track your business progress using the many Reports in WCP. You will also notice that the software almost starts to run itself after a while leaving you to concentrate on more important aspects of your business.
  • Q. Can I see what work is due and what work is coming up?
  • A. WCP has three option to visually see all or part of your work. We have a weekly WallPlanner which shows all your jobs due on certain days, we have a Calendar based view which shows which rounds are coming up and our unique rotational scheduling screen. All the screens use the same colour coded keys so that you can see instantly the current state of your business.
  • Q. Will it make the tea for me?
  • A. No, but the time, effort and money WCP will save you and your business then you will have time to make it yourself or with the money saved you could employ someone to make it for you!
  • Q. Are you a faceless company?
  • A. No, people deal with people and we enjoy talking to all our customers and potential customers. We are very contactable either via email or phone or online via our LiveHelp.
  • Q. WCP has so many features, how do I know if I am using the software correctly?
  • A. We are always here to help and assit you futher. We want you to get the most out of WCP so please feel free to contact us and ask us any questions that you have.
  • Q. I can't wait to purchase my full copy - how do I do that?
  • A. Once you have started to use WCP we are confident that you will want to join our growing family. To purchase your full license simply click here and add the products to your shopping cart. If you wish the pay monhtly then click here and subscibe to our payment plan.